90% of September flights on-time

Ryanair, Europe’s favourite low fares airline, today (16Oct) released its September customer statistics which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  •     90% of over 51,000 flights arriving on-time (down slightly due to Italian ATC strikes)
  •     Less than 1 complaint per 1,000 passengers
  •     Less than 1 bag complaint per 2,000 passengers
  •     Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 8.5m customers in September with over 90% of our 51,000 flights arriving on-time (down slightly due to Italian ATC strikes) as we continued to improve our customer experience. All Ryanair customers may now bring a small second bag on board, make faster bookings and register their details on our easier to use website and brand new app, travel with mobile boarding passes, enjoy “quiet flights” and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets.”

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