Gloucester couple’s sunshine break turns into a holiday from hell in Crete

It was meant to be a luxury all-inclusive break at a four-star resort on a Greek island.

But Gloucester couple Ricky-Lee Hopkins and Chloe Osbourne claim their holiday has been ruined after they were dumped in a run-down self-catering apartment half-a-mile away from the hotel they were meant to be in.

It took student Ricky-Lee, 20, and dental nurse Chloe, 19, two years to save up £1,400 for their first holiday together.

But when they arrived in Crete last Wednesday they were told there had been a problem with the booking and there were no rooms available.

Ricky-Lee, from Hucclecote, said: “They walked us 15 minutes up the road into a really rough area of Gouves with absolutely no tourists around.

“The room was absolutely disgusting with no air conditioning. There was dirt everywhere, the shower curtain was tied up with string, there was grime around the sink and mouldy food in the oven.

“It wasn’t the four-star sea-view room we were expecting and we just wanted to go home.”

He added: “It was an uninhabitable room and I wouldn’t expect anyone to be ok with it.

“We feel absolutely ripped off and it has ruined our first holiday together.”

Ricky-Lee and Chloe were forced to stay in the apartment for three nights until a room at Kalia Beach Hotel became available.

When they asked the hotel rep for an early flight home they were told they would have to pay an extra £140 each.

Ricky’s mum Simone believes they were “fobbed off” because they are young and said she will be seeking a full refund when the couple return to Gloucester on Saturday.

She said: “It is totally unacceptable. They spent a lot of money on this holiday and they have been totally ripped off.

“It has been a complete and utter nightmare.”

A spokesman for Jet2holidays said they arranged an alternative room as soon as possible.

“Customer satisfaction is extremely important to us and our teams are committed to progressing this matter with the hotel involved while working with the couple to reach a satisfactory conclusion,” he said.

“We hope they enjoy the rest of their holiday in Crete.”

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