Fury as thousands stranded in Greece after EasyJet cancels flights
There was mounting anger on social media as dozens of tweets demanding information went unanswered – despite the company responding to other, non-Greece related queries.
That left those passengers stuck with no hint at when they might be able to return home – and some complaining they had been forced to shell out hundreds of pounds for alternative flights back to the UK unnecessarily.
Among those stranded is Rosie Borman, who was on holiday in Corfu and was due to return home. All she has been offered, she told ITV News, is a flight in a week’s time as the best option.
“It’s been a nightmare,” she said.
“All I was told is the flight was cancelled, the support ended there. We spent 50 minutes on hold to Easyjet and they hung up. I still don’t know how I’m going to get home.”
Another passenger, Sue Kennedy, added: “I’m meant to come home on Tuesday but I’ve had no information whatsoever from EasyJet. Trying to get information from the site has been ridiculous. They don’t do anything.”
In a statement to ITV News, a spokesman for EasyJet said the company had reinstated 24 out of the 44 cancelled services – but warned it would not be possible to reinstate them all.
Any passengers who have already received a refund and have paid out for extra flights or hotels will be refunded the difference, he added.
He added: “easyJet will refund the difference of any extra cost of a new flight if they have already received a refund. In addition, we will refund hotel costs and flights with other airlines.”
Many passengers said they had not been kept informed about their options once the strike had been cancelled.
Some voiced anger that they had shelled out for expensive alternative arrangements, including extra nights in hotels, only to be told they could return home as planned after all.