“However the bad experience we had when we got inside the airport terminal makes us rethink our impressions of Crete.
Last year was appalling but we hoped that was just a one off experience and tried to turn a blind eye to the appalling situation we and our fellow travellers were forced to put up with.
This time was even worse:-
Huge uncontrolled queues and poor signage and an even worse public address system which was barely audible with little or no airport staff around to offer help or guidance. Those who were seemed unwilling to get involved or to help explain the situation.
Very poor, unclean and crowded seating and drinks/eating areas with horribly insufficient toilet facilities.
A duty free area which was grossly overpriced compared to normal shopping here in the UK.
And I could go on much longer on what is wrong with Heraklion airport.
Unless something drastic is done to improve the situation we and many others will not even think about returning to Crete.
Seriously Eddie I feel sure your business relies quite heavily on tourism and the Heraklion Airport situation is about to have a serious effect on what happens to Crete as a holiday destination.
You really should have words with the authorities responsible for the airport.”
David Moray Munro